Abusing "Solution Providers" Doesn't Solve Your Problem
Our business world can be summed up simply... it provides solutions to problems.
Need clothes? Solve your "lack of clothes" problem by going to the solution providing clothing store.
Need to wash those clothes? Solve your "dirty clothes" problem by going to the solution providing washing machine seller.
Need to fix your broken washing machine? Solve your "broken washing machine" problem by going to the solution providing washing machine repair man.
As a washing machine repairer, need more parts? Solve your "lack of washing machine parts" problem by contacting a solution providing washing machine parts provider.
As the washing machine parts provider, need a way to get parts to your customers the washing machine repair men? Solve your "delivery" problem by going to the solution providing haulage/transport/courier solution provider.
And round and round we go. All of us making money by helping others solve their problems, in some way. Employees help bosses solve problems of getting things done, for example.
As all of my businesses are based on solving existing and identifiable problems, I have an edge. Because it is better to solve problems people are already concerned about and looking to solve (they search for you), then trying to educate people about problems and teach them they should care about them.
And yesterday, one client was in need of my solution. She had been "booked in" for three days. And yesterday was the day she was due to have her problem solved by my solution.
Two hours before her scheduled time she called to ask if it could be put back another hour - to 5pm. And then gave me some big sob story how she wasn't ready yet and blah blah blah.
It actually suited me better at this time and I agreed. (Note to employees working 9-5, yes she is getting serviced AFTER knock-off time. That's one of the types of things you might have to do if you want to make more money than just employees working 9-5.)
Then forty five minutes before time she called again. She wanted to put it back to 6pm!
I told her "No." She gave me a song and dance then asked for 5:30pm. Again I said "no, because I have other previous obligations."
More song and dance and sob story. I said, "Listen, I am not here to solve your personal problems. I just do X. That is all. If you like, I'll give you the number of two other 'solution providers' who might be able to help you at that time."
She agreed and I gave her the first number. At that point, she went schizo. Started yelling at me. Told me she doesn't have personal problems. And blah blah blah. Which garnered the reaction from me of "I don't need to be abused" click.
Unbelievably, she called right back. All calm this time as if nothing had happened? And said, "What about the second number?"
"What second number?"
"You said you had two people's numbers to give me."
"You abuse me and now you want me to help you? Well, I'll tell you what..."
And then she just started blabbering on and wouldn't let me get a word in edgewise. It didn't matter how many "listen"s I put in, or tried to get her to stop and listen, her mouth was in gear and she was revving the engine. In the end I said, "Listen. Shut up and listen and I'll tell you..."
Another outburst erupted... "Don't you dare tell me to shut up..."
Click. I hung up.
You'd think that'd be the end, wouldn't you?
Not to this psycho. She calls back a few minutes later. Whines how the guy whose number I'd given her couldn't help and the number he gave her couldn't help either. And now she had - sob sob, hold back tears - no-one who could help.
"I'm sorry. We cannot do business. Find someone else." Click.
And that was finally the end.
I was utterly amazed at this. If you want a problem solved which you cannot solve yourself, that last thing you do is abuse the solution provider. Because, as in her case, when the solution provider - who is another human being who deserves to be treated like a human being and not a slave - decides not to deal with abusive customers, the customer is left with zero options. It's like burning your bridges in front of you.

